Returns

Return Policy

How do I return a bicycle?

If you’re unhappy with your purchase, please contact us at support@velo.com within 15 days of your purchase. We will happily assist with returns. Please be advised that there is a 5% restocking fee for returns where we are not at fault.

What if my bicycle arrives and the fit is off?

We highly recommend that you do your fit research before making a purchase but if you absolutely need a different geometry, we can accept returns for store credit within 15 days of you receiving the bike. If you’d like a full refund, we charge a 5% restocking fee.

What if I received my bike and the condition does not match the description on the site and/or the item was damaged in transit?

Please send evidence of the damage in the form of detailed photos and a description of the issues to support@velo.com within 15 days of receiving the shipment. We will investigate the claim and in most cases, we will cover the return shipping costs and fully refund you.