VELO+ Terms and Conditions

 

Updated on 18th December 2024

By using our site and registering for a Velo account, you will be automatically entered into the Velo + Loyalty scheme with no sign-up process. By using the Velo UK site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.

The VELO+ loyalty program is only valid on the velo.com/gb/en website, it is not valid on any other website. All registered customers

 

COLLECTING VELO+ POINTS

You can collect points through the following actions:

• Creating an account on the velo.com/gb/en platform >> HELLO YOU Bonus >> 70 VELO+ points. This bonus will be awarded only once.
• Subscribing to VELO newsletter >> SAY YES Bonus >> 80 VELO+ points. This bonus will be awarded only once.
• Purchasing VELO cans >> MAKE IT COUNT bonus >> 70 VELO+ points* for each can purchased. *Excluding promotional discount.
• Your birthday >>HAPPY YOU DAY bonus >> 50 VELO+ points. This bonus will be awarded only once.
• Occasionally, providing insights via surveys >> TELL US HOW IT IS bonus >> 30 VELO+ points, for each survey answered.
• REFER A FRIEND >> PASS IT ON bonus >> 200 VELO+ points for each valid referral who is placing an order on velo.com/gb/en.

REDEEMING POINTS

To be able to collect and/or redeem VELO+ points you must be logged into your account. You will have the option to redeem your collected VELO+ points either as a discount against the products you are purchasing or, on entering prize draws for experiences and events.

 

REDEEMING POINTS ON EXPERIENCES AND EVENTS:

You can redeem your points to enter prize draws to win access to experiences and events.

When we run a prize draw or offer rewards under the Velo + Loyalty Programme, we will make you aware of any additional terms and conditions that apply to that prize draw or reward (for example, the closing date for any eligible entries of a prize draw).

Unless stated otherwise, 1 Entry equals 100 points. You can spend as many points as you want to increase your chances to win. 

After spending your points on competition entrance, the number of points you choose to redeem will be deducted from your total VELO+ points collected.

Once a reward under the Velo + Loyalty Programme has been selected, you will be bound by the terms and conditions of the third party supplier providing the rewards and you acknowledge that the rewards are dependent on certain factors beyond our control.

You are responsible for directly checking and complying with the supplier's terms, conditions, and privacy and usage policies and these may be amended or altered by the supplier at any time without giving you advance notice.

If you decide not to continue your participation in the prize draw, you can recall your points till the date of draw closure by contacting Velo Customer Service via email at: info.gb@velo.com or by calling 0808 555 5938.

Our site may contain links to other websites, including those of our third party suppliers providing the rewards. If you visit one of these linked websites, your use of such website will be governed by the privacy policies and other policies and terms and conditions of the third party supplier. We are not responsible for, or able to monitor or control, the policies and practices of such companies. We are not affiliated with any third party suppliers.

 

REDEEMING POINTS ON DISCOUNTS

Each VELO+ point has a nominal value of £0.01. Points have no monetary value, are non-transferable and cannot be exchanged for cash - they can only be redeemed for discounts on qualifying purchases, and to enter prize draws.

After VELO+ points redemption, the number of points you choose to redeem will be deducted from your total VELO+ points collected.

Your VELO+ points balance can be viewed in your ‘My Account’ section.

VELO+ points will be cancelled or deducted should any items be returned to us or where a refund is requested.

VELO+ points will not be awarded on any purchases made through our resellers or store outlets.

 

REFER A FRIEND

After placing an order on uk.velo.com, you will receive a link which you can share with friends that use Velo. When a friend makes a qualifying purchase from uk.velo.com, both Referrer and Friend will each receive 200 points in their account.

A qualifying purchase is the purchase of a VELO product from uk.velo.com (free can offers are not included), using the referral link only.

 

VELO+ POINTS

The VELO+ points allocated through the scheme are personal to the account holder of the VELO website account. VELO+ points cannot be transferred to any other person, account or transferred in any way.

The VELO+ points program is only intended for personal use. VELO+ points cannot be collected for use by a business. VELO+ points will be removed from Business accounts.

VELO DOES NOT accept any liability for the VELO+ points program accounts that have been misused by the account holder, including where you have permitted a third-party has been permitted access to your account.

VELO reserves the right, at any time without notice, to end the scheme or decline any issue of membership.

VELO reserve the right to take any action we believe to be appropriate if we feel you are abusing the scheme, including withholding VELO+ points previously credited to your account.

VELO reserve the right to modify our terms in any way we choose at any time. Any changes to these terms will not affect VELO+ points that have already been collected.

VELO+ points cannot be credited to guest checkout orders.

VELO+ points may be used in conjunction with other offers or promotions, however, we reserve the right to refuse the use of points at any time. VELO reserve the right to amend the redemption value of VELO+ points and number of VELO+ points allocated at our discretion.
After placing an order on velo.com/gb/en you will receive a link to pass it one to your adults’ friends. When a friend makes a qualifying purchase from velo.com/gb/en, both Referrer and Friend will each receive 200 points

 

CLOSING YOUR ACCOUNT

If you no longer want to participate to this program, just send us a request at Info.gb@velo.com so that we can action this for you.

 

MISCELLANEOUS

There are no membership fees associated with VELO+ or VELO points.

The points accumulated under this programme have no cash value and cannot be exchanged or redeemed for cash.
VELO reserves the right to terminate your account and/or your participation in VELO+, if we believe that you have violated these Terms & Conditions or that the use of your account is unauthorised, fraudulent or otherwise unlawful or in violation of these Terms & Conditions.